If Yes, please list which organizations were used to develop these practices.
AA, WHO, CSR, Visit Britain, UK Government Guidelines.
Is there a documented process available on what to do if a guest or an employee reports feeling unwell or displays COVID-19 symptoms?
Yes, following the most recent guidelines.
If Yes, please indicate where the information is available.
On our own website and displayed in the hotel Reception/Lobby and in print on all guest booking confirmations
Are all staff informed and trained on the processes regarding guests/employees feeling unwell?
Yes, all of our staff have been trained to the government standards on COVID19 guidelines.
Is information available to all hotel employees on how to receive medical advice/guidance relating to COVID-19?
Yes, we have all the materials available.
Do you have signage reminding staff and guests of proper health and safety procedures (wearing a mask, washing hands, wearing gloves, social distancing, etc.)?
Yes, we have multiple signs and printed guidelines in the hotel.
If yes, in what languages is the signage communicated?
It is communicated in English.
Are all employees trained on COVID-19 safety and facility sanitation protocols?
Yes, all of our staff have been trained to the government standards on COVID19 guidelines.
Are the staff regularly updated on all the latest development and decisions taken by management relating to the pandemic?
Yes, we are constantly adapting to new measures recommended by the government.Â
Are masks and disposable gloves provided on request or pursuant to local authority/public health service requirements?
Yes, please ask reception.
Are there designated waste bins to collect hazardous material (i.e. discarded masks) available throughout the hotel?
Yes, we have several designated spaces.
Are hand sanitizing stations installed and easily accessible by employees and guests at hotel entrances as well as the reception area?
Yes, we have several designated spaces for hand sanitizing stations.
Does the hotel clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)?
Yes, we are regularly cleaning all public areas and publicly accessible facilities.
If yes, describe any new measures that are taken?
Frequent and repeated cleaning and sanitizing of all public touchpoints in ALL public areas. Public areas feature hand sanitizing stations. Meeting rooms are for individual client use - no mixed events held during the same 24 hour period. Exclusive use meeting suites are available for socially distanced training companies, corporate clients and Government bodies.
Will your hotel be imposing any additional fees for cleaning services?
No.
Does the hotel administer temperature measuring for employees and guests pursuant to requirements of local public health authorities?
No.
Is there a documented process that outlines what to do if there is a positive result of any symptoms associated with COVID-19?
What is the amount of time (in hours) that you mandate a room be empty after a traveller departs a room before that room can be occupied by another traveller? If you have no policy in place, please put 0
6 hours.
Do you ensure that rooms are not accessible until the traveller arrives once they have been cleaned by staff?
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.?
Bathrobes have been removed, all bed linen is sent off-site for cleaning and replaced only with clean linen once the guest departs - replacement linen is available for guests who stay longer than one night under the hotel own remote housekeeping protocols.
Are TV remotes specifically disinfected as a part of the cleaning routine?
Are meeting rooms configured to allow social distancing pursuant to local guidelines and recommendations?
Yes. Depending on government guidelines, we can have the appropriate room setting.
What measures are in place to allow for social distancing in fitness centres (e.g. equipment configuration, staggered usage times)? If no fitness centre, please put N/A.
Fitness Suite remains only OPEN to hotel guests for sole use with cleaning taking place after each guest.
Has the fitness room cleaning routine been adjusted/increased?
Yes. Increased to clean after each guest departs, additional sanitising stations are in place within the fitness suite.
Do all seating arrangements in restaurants and bars comply with government-specified distancing measures?
Has the public bathroom cleaning routine been adjusted/increased?
Yes. Additional cleaning in line with the hotel's pandemic protocols, additional hand sanitising station to the exterior of the public bathroom, air hand dryers are currently not in use - additional hand towels have been made available with additional waste bins provided and regularly emptied.
Is soap and hand sanitiser provided in public bathrooms?
