Were practices at the hotel developed based on health service recommendations from public governmental entities or private organizations?
Yes. We have a number of practices that are in line with government restrictions.
If Yes, please list which organizations were used to develop these practices.
AA, WHO, CSR, Visit Britain, UK Government Guidelines.
Is there a documented process available on what to do if a guest or an employee reports feeling unwell or displays COVID-19 symptoms?
Yes, following the most recent guidelines.
If Yes, please indicate where the information is available.
On our own website and displayed in the hotel Reception/Lobby and in print on all guest booking confirmations
Are all staff informed and trained on the processes regarding guests/employees feeling unwell?
Yes, all of our staff have been trained to the government standards on COVID19 guidelines.
Is information available to all hotel employees on how to receive medical advice/guidance relating to COVID-19?
Yes, we have all the materials available.
Do you have signage reminding staff and guests of proper health and safety procedures (wearing a mask, washing hands, wearing gloves, social distancing, etc.)?
Yes, we have multiple signs and printed guidelines in the hotel.
If yes, in what languages is the signage communicated?
It is communicated in English.
Are all employees trained on COVID-19 safety and facility sanitation protocols?
Yes, all of our staff have been trained to the government standards on COVID19 guidelines.
Are the staff regularly updated on all the latest development and decisions taken by management relating to the pandemic?
Yes, we are constantly adapting to new measures recommended by the government.Â
Are masks and disposable gloves provided on request or pursuant to local authority/public health service requirements?
Yes, please ask reception.
Are there designated waste bins to collect hazardous material (i.e. discarded masks) available throughout the hotel?
Yes, we have several designated spaces.
Are hand sanitizing stations installed and easily accessible by employees and guests at hotel entrances as well as the reception area?
Yes, we have several designated spaces for hand sanitizing stations.
Does the hotel clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)?
Yes, we are regularly cleaning all public areas and publicly accessible facilities.
If yes, describe any new measures that are taken?
Frequent and repeated cleaning and sanitizing of all public touchpoints in ALL public areas. Public areas feature hand sanitizing stations. Meeting rooms are for individual client use - no mixed events held during the same 24 hour period. Exclusive use meeting suites are available for socially distanced training companies, corporate clients and Government bodies.
Will your hotel be imposing any additional fees for cleaning services?
Does the hotel administer temperature measuring for employees and guests pursuant to requirements of local public health authorities?
Is there a documented process that outlines what to do if there is a positive result of any symptoms associated with COVID-19?
Does the hotel have an isolated area to assist with the quarantine of a guest if they become ill during their stay?
Yes, we have available areas.
Are there hygiene guards or some other protective screen(s) installed at front desk terminals?
Yes, we have at front desk.
Do you require guests to complete a health declaration form at check-in?
Yes, as it is required by the government.
Is contactless check-in available at the property?
Yes, we can have that sorted when you arrive at the front desk.
Are contactless payment procedures in place at the property?
Yes, you can pay contactless.
Are single-use disinfection wipes available at check-in terminals?
Yes, if needed please ask.
Does the hotel sanitize or dispose of key cards after each use?
Yes, this is part of our protocol.
What is the amount of time (in hours) that you mandate a room be empty after a traveller departs a room before that room can be occupied by another traveller? If you have no policy in place, please put 0
Do you ensure that rooms are not accessible until the traveller arrives once they have been cleaned by staff?
Yes, this is part of our protocol.
Yes, this is part of our protocol.
Are the rooms disinfected with hospital grade disinfectant before the next guest arrives?
Yes, this is part of our protocol.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.?
Bathrobes have been removed, all bed linen is sent off-site for cleaning and replaced only with clean linen once the guest departs - replacement linen is available for guests who stay longer than one night under the hotel own remote housekeeping protocols.
Are TV remotes specifically disinfected as a part of the cleaning routine?
Yes, this is part of our protocol.
Are single-use disinfectant wipes or hand sanitizing lotion in each room for travellers' use?
Yes, this is part of our protocol.
Will you remove items such as decorative pillows, paper notepads, and pens upon request?
Yes - and will be phased back into guest bedrooms as advised by UK Government guidelines.
Are all minibars locked or removed from rooms?
Yes, this is part of our protocol.
Are hotel staff allowed to enter a hotel room once a guest has checked in?
Do cleaning staff and other employees have masks, gloves, and other PPE when entering rooms?
Yes, this is part of our protocol.
Can travellers receive towels and linens in a contactless method in lieu of foregoing cleaning staff performing a traditional room cleaning?
Yes, this forms part of the hotel's contactless housekeeping protocol.
Is food and beverage room service able to promote social distancing?
Yes, this is part of our protocol.
Are cleaning/sanitizing products and hand sanitizing stations present in every meeting room?
Yes, this is part of our protocol.
Are meeting rooms configured to allow social distancing pursuant to local guidelines and recommendations?
Yes. Depending on government guidelines, we can have the appropriate room setting.
What measures are in place to allow for social distancing in fitness centres (e.g. equipment configuration, staggered usage times)? If no fitness centre, please put N/A.
Fitness Suite remains only OPEN to hotel guests for sole use with cleaning taking place after each guest.
Has the fitness room cleaning routine been adjusted/increased?
Yes. Increased to clean after each guest departs, additional sanitising stations are in place within the fitness suite.
Do all seating arrangements in restaurants and bars comply with government-specified distancing measures?
Yes, this is part of our protocol.
Does the property limit number of guests in restaurant, bar or dining areas due to COVID19 or other pandemics?
Yes, this is part of our protocol.Â
If yes, please provide details of how restaurant, bar, or dining areas limits capacity
UK capacity guidelines followed at all times.
Are buffets or plated meals served only by employees/attendants at restaurant?
Yes, this is part of our protocol.
Do you offer pre-packaged breakfast items in lieu of buffet or plated meals?
Yes, we have a number of options available.
Have you removed shared-use equipment from buffet areas (i.e. microwaves, toasters, etc.)?
Yes, this is part of our protocol.
Are hand sanitizing stations installed at elevator banks?
Yes, this is part of our protocol.
Do you limit the number of people that can ride on elevators at your hotel?
Yes, this is part of our protocol.
Has the public bathroom cleaning routine been adjusted/increased?
Yes. Additional cleaning in line with the hotel's pandemic protocols, additional hand sanitising station to the exterior of the public bathroom, air hand dryers are currently not in use - additional hand towels have been made available with additional waste bins provided and regularly emptied.
Is soap and hand sanitiser provided in public bathrooms?
