FAQ
Frequently Asked Questions

Our Frequently Asked Questions

We want to help you decide as quick as possible, so we’ve prepared a few frequently asked questions from our business guests.

Yes, our reception is open 24 hours for guests.

Your room is available for check-in from 2pm.

If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Check-out time is before 11am.

If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Yes – arrange directly with Reception.

Upgrades are available which is subject to availability at the time of booking.

  • Box of hotel chocolates - £12.00.

 

  • 750ml Red or White Wine - £19.90.

 

  • Chilled Bottle of Prosecco - £29.95.

 

  • Hand tied Rose & Lily Bouquet - £35.00.

 

  • Hand tied Exotic Bouquet - £30.00.

 

  • Luxury Romance Package - £95.00 - Surprise your special person by having a bottle of chilled Taittinger Brut Champagne, Box of Hotel Chocolates, fresh delicate rose petals and a single red rose in your room for when you arrive plus complimentary Full English Breakfast and a complimentary 1.00pm late checkout so you can linger a little longer.

 

  • Romance Package – £75.00 - Surprise your special person by having a bottle of chilled Galanti Prosecco, a box of Hotel Chocolates, rose petals in your room for when you arrive plus complimentary Full English Breakfast and a complimentary 1.00pm late checkout so you can linger a little longer.                                                                     

                                    

  • Birthday Package - £45.00 - A bottle of house wine waiting in your room complimented with a birthday balloon and complimentary Full English Breakfast

 

If you wish to enhance your stay please allow 24 hours’ notice prior to your arrival.

The rooms are serviced from 9.00am to 3.00pm.

Yes, please ask reception.

Laundry service is currently unavailable.

Drinks and lite bite options are available in the bar and lounge area from 12.00pm-9.00pm.

24 hour room service is also available with a £5.00 tray charge.

Our fitness suite is the perfect place to keep up your gym routine while you travel. Work up a sweat or workout to unwind after a busy day. We know the importance of maintaining a healthy lifestyle when travelling for work which is why all our guests have complimentary access to our fitness suite.

  • Complimentary access for hotel guests
  • Premium cardio equipment
  • Weight training and resistance machines
  • Free-weights, mats and balance ball
  • Fully air-conditioned

The fitness suite is open daily from 6am until 10pm, chilled water is available.

We have 24 hour room service, which is available with a £5.00 tray charge

Our electricity supply is 240v. Should you need an adapter, please contact reception. Dial ‘0.

No, we don't offer currency exchange at the hotel but we can direct you to the nearest one.

Sheffield does not offer sightseeing tours. Maps are available at reception.

Yes – charges may apply.

We would be able to offer additional accommodation or late check out – charges apply.

We have 4 different types of rooms. Double rooms, King rooms, Mezzanine suite and Accessible rooms.

No – assistance dogs only.

We offer complimentary Wi-Fi throughout hotel and public areas.

We offer high speed internet connection.

Yes.

Yes

Yes, we sell gift vouchers that can be used towards accommodation, weekend breaks away or any goods and services throughout the Hotel.

All bedrooms and public areas have a strict no smoking policy.

Off-site parking is available (charges apply depending on the lenght of your stay).

Nearby car rental is available – please speak to reception for further information.

Overnight parking is available for £10 per 24 hours at the nearby Q-Park Rockingham Street. On entry to the car park you will receive a ticket, simply exchange this at reception on the day of your departure for an exit pass.

The £10.00 per 24 hours is payable at the hotel on departure.

Yes, we offer high quality toiletries on all rooms.

Bath with overhead shower or shower only rooms are available on request.

Please speak to reception where a member of our team would be happy to assist.

Booking direct on our website or by contacting the hotel directly. Get the best price guarantee.

Prices start from £69.00 room only.

Not all have breakfast included. Check the rate descriptions.

Yes

A credit / debit card is required to guarantee the reservation at the time of booking.

No, there are no fees.

All payment methods are accepted.

Yes, the information which you provide is not made available to any third parties, and is used by us only in line with the purpose for which you provided it.

Contact hotel directly.

Please email or call the hotel directly.

Please email or call the hotel directly.

Yes, you can make a booking on behalf of another person.

Age of 18 or above can book our rooms.

We charge a secure deposit of £30.00.

Yes, if you book from a trustable third party website. But the best option is booking online.

Please email or call the hotel directly.

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

Please email or call the hotel directly.

Please contact travel agent direct.

Cancellation following non-arrival - if you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.

Reservations cancellation policy is by 2.00pm on the day of arrival. In the event of late cancellation or non-arrival your credit card will be charged for one night's accommodation for each room reserved.

Yes. We have family rooms available.

Yes. You can book directly.

No, we don't offer any enhancements.

Yes, we have exclusive family offers only available on our website.

We don't offer babysitting services at hotel.

We don't offer special kid's menu but our menu caters for all ages.

Yes

Yes, you can enjoy your stay in our stylish accessible rooms.

  • Extra wide doors with lowered spy holes
  • Wet room bathroom with grab rails, wheel in shower & emergency call alarm
  • Lowered sink and washing facilities
  • Wider entrance way to bathroom
  • Vibrating pillow and flashing lights activated by the fire alarm

Yes – Off-site.

Yes, we have a dedicated wheelchair access to hotel from Leopold Square.

No, we don't have automated doors.

Yes, we have extra wide doors. 

Yes, service dogs are welcome.

Yes, it is located on the lower ground floor.

Yes, we have wet room bathroom with grab rails, wheel in shower & emergency call alarm

Yes. Lift access to all floors suitable for wheelchair users.

No, we have a lounge bar/terrace that serves lite bites.

Yes, we have a lounge bar/terrace that serves drinks until 12pm.

We are open from 12.00pm to 12.00am.

No, we don't require reservations.

We are open from 12.00pm to 12.00am.

No, we don't require reservations.

Breakfast is available Monday - Friday 6.30am to 10.00 am Saturday – 7.30am-10.30am Sunday 7:30am - 11:00am.

We don't do room service for breakfast.

Lite bites available in bar and lounge area from 12.00pm-9.00am.

Yes, we have great food options for all diets.

Yes, you can. Payable at the end of your stay.

No, we can't book that area.

Yes, we have 4 suites available.

It depends on which of our meeting rooms you book and the meters' distance that you prefer.

We offer project & screen for your meetings.

Yes – Day delegate packages available from £28.00 per person.

We have special offers but we also offer exclusive rates.

Contact our sales and marketing manager.

We offer an exclusive, unique and beautiful setting, perfect for Civil Ceremonies and Vow Renewals. Our four intimate occasion suites offer the perfect setting for that all-important red-carpet entrance to the drinks celebrations that ensue. Select from the Oak Suite for 60 guests, the Library Suite for 40 guests, the Bessemer Suite for 20 guests and the Faraday Suite for 14 guests

Yes, we offer a fitness suite. The perfect place to keep up your gym routine while you trav

The gym is open from 6.00am to 10.00pm.

Only guests 18 years old or above can have access to our fitness suite.

No, we only provide the equipment.

No, we only provide the equipment.

No, we don't offer private membership but our guests are free to use it during opening times.

No, we don't have changing rooms available.

Yes, we provide extra towels for the fitness suite.

Yes, you will find it at the fitness suite.

The coordinates are 53.3817827,-1.4715330.

The hotel is 0.01 miles from Sheffield centre.

The Supertram stop at Sheffield City Hall is 2 minutes walk from the Leopold Hotel front doors.

  • From Sheffield Station catch the blue line tram travelling in the Malin Bridge direction to City Hall.
  • Meadowhall/Middlewood (yellow) route takes you to all the major sporting venues and the Meadowhall Shopping Centre.
  • Stops on the Halfway/Malin Bridge (blue) route include Sheffield Train Station, Norfolk Heritage Park and historic Rivelin Valley.

The Leopold Hotel is delighted to be associated with the FlyDSA Arena in offering its visitors and entertainers, city central accommodation matched with a variation of dining options in this highly acclaimed four-star boutique hotel. Only a 10 min drive.

We are close to Meadowhall. It covers 1.5 million square feet of floor space and inhabits 280 stores from top independent and international brands that attracts 25 million visitors per year

There are plenty to see and do around the hotel as we are centrally located on Leopold Square.

Yes, the hotel is in a very central and safe area, with the Leopold Square just on our doorstep.

No, we don't offer chauffeur services.

Overnight parking is available for £10 per 24 hours at the nearby Q-Park Rockingham Street. On entry to the car park you will receive a ticket, simply exchange this at reception on the day of your departure for an exit pass.

The £10.00 per 24 hours is payable at the hotel on departure.

 

No, you don't need to pre-book parking.

On street parking available on Trippet Lane.

We have plenty of popular attractions  just at our doorstep, including the Winter Gardens, Millennium Galleries, Crucible Theatre and many more.

We boast of having nice city views, including the Leopold Square.

Our partner restaurants are all on our doorstep.  Enjoy some of the finest foods.

The nearest airport to the hotel is the Doncaster Sheffield Airport.

The hotel is located about 24 miles from the airport.

No. The best option would be city taxis.

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