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Our Safety Charter in Response to COVID-19

Our commitment to delivering a safe and clean environment is our priority for the wellbeing and safety of our guests and team members.  We continue to implement our high standards of hygiene and safety to ensure that we mitigate any potential risks from COVID-19.

If you have any queries please email [email protected] and we will respond to you as promptly as possible. The team at Leopold Hotel Sheffield are all looking forward to welcoming our guests back to stay.

Leopold Hotel Sheffield response to COVID-19:

  • We respect ‘social distancing’ throughout our property.
  • We have increased all hygiene measures.
  • We have a procedure in place should a guest or employee show symptoms of COVID-19.
  • All our staff members have received COVID-19 awareness training.
  • We have created a more flexible cancellation policy.
  • We received AA COVID-19 Confident accreditation, Visit Britain ‘We Are Good To Go’ and CSC ‘Safe  Place  To  Work  &  Stay’;  all  verifications  that  ensure  COVID-19  safety  measures  are fully implemented.

Implementing Our Promises:

Social Distancing:
  • We have limited the quantity of seating in our public areas.
  • All our employees wear personal protective equipment, when necessary.
  • Our reception desk is protected with a bespoke plexiglass protection screen.
  • We offer reduced contact at check-in.
  • We  have  signage  and  floor  markings  throughout  the  property  to  ensure  guests  and  employees respect the social distancing guidelines.
  • Express check-out is available.
  • We  offer  our  guests  the  option  of  having  reduced  housekeeping  services  or  a  ‘no-touch’  housekeeping service, should they so wish. 

Hygienic Measures:
  • Housekeeping  staff  are  trained  in  a  two-part  cleaning process  –  firstly  cleaning  and  secondly disinfecting using Ecolab high grade disinfectant to ensure a safe and comfortable stay.
  • Guests are encouraged to wear a face covering in public indoor settings, this would include the lobby, reception, elevator and public areas of the property.
  • The official NHS QR code posters are displayed to allow our guests to ‘check-in’ at our premises.
  • Additional  deep  cleaning  and  disinfecting  across  all  our  public  areas  including  lobby,  lifts,  doorhandles and public bathrooms.
  • Provision of additional hand sanitising stations have been provided throughout the hotel.
  • Guest room keys cards are disinfected and issued without any physical contact.
  • Strict hygiene measures are in place for the delivery of linen and goods from our suppliers.
  • We actively remind all colleagues and guests to continually practice safe hygiene measures.
  • All cleaning products and protocols have been reviewed in line with all COVID-19 guidelines.
  • Guests are encouraged to pre-pay for their stay to avoid contact with PDQ machines. However, all payment terminals are sanitised after each use.
Measures When Showing Symptoms:
  • Our team has been fully briefed on how to approach guests that may feel unwell or those self-isolating within their bedroom, and shall remain in safe daily contact with each team member.
  • If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.
  • Should a guest present with any symptoms or feel unwell during their stay, we kindly ask them to stay in their hotel room and to call the hotel reception for further instructions.
  • If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. food and drink, medical needs, extra linen, etc.
  • All items requested by our guests (throughout self-isolation) will be left outside their bedroom door for the guest to take, whilst wearing a face covering.
Team Training:
  • All our team members are required to have had full training on our new protocols and procedures to protect themselves and our customers, before returning to work.
  • The team will be briefed daily on any changes to our Covid-19 measures.
  • Our team will be always on hand for our guests' needs.
Flexible Cancellation Policy:
  • For  all  flexible  individual  bookings  through  the  official  hotel  website,  reservations  are  100%refundable, guests can change their mind up to 1400hrs on the date of arrival.
  • If you need to cancel any other reservation made through our official hotel website, please contact us directly.

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