Please find below, the top questions requested by Travel Managers globally when it comes to Conference enquiries.

1.             Were practices at the hotel developed based on health service recommendations from public governmental entities or private organizations?

Yes.

2.             If Yes, please list which organizations were used to develop these practices.

AA, WHO, CSR, Visit Britain, UK Government Guidelines.

3.             Is there a documented process available on what to do if a guest or an employee reports feeling unwell or displays COVID-19 symptoms?

Yes.

4.             If Yes, please indicate where the information is available.

On hotels own website www.leopoldhotel.co.uk and displayed in the hotel Reception/Lobby and in print on all guest booking confirmations

5.             Are all staff informed and trained on the processes regarding guests/employees feeling unwell?

Yes.

6.             Is information available to all hotel employees on how to receive medical advice/guidance relating to COVID-19?

Yes.

7.             Do you have signage reminding staff and guests of proper health and safety procedures (wearing a mask, washing hands, wearing gloves, social distancing, etc.)?

Yes.

8.             If yes, in what languages is the signage communicated?

English

9.             Are all employees trained on COVID-19 safety and facility sanitation protocols?

Yes.

10.           Are the staff regularly updated on all the latest development and decisions taken by management relating to the pandemic?

Yes.

11.           Are masks and disposable gloves provided on request or pursuant to local authority/public health service requirements?

Yes.

12.           Are there designated waste bins to collect hazardous material (i.e. discarded masks) available throughout the hotel?

Yes.

13.           Are hand sanitizing stations installed and easily accessible by employees and guests at hotel entrances as well as the reception area?

Yes.

14.           Does the hotel clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)?

Yes.

15.           If yes, describe any new measures that are taken?

Frequent and repeated cleaning and sanitizing of all public touchpoints in ALL public areas. Public areas feature hand sanitizing stations. Meeting rooms are for individual client use - no mixed events held during the same 24 hour period. Exclusive use meeting suites are available for socially distanced training companies, corporate clients and Government bodies

16.           Will your hotel be imposing any additional fees for cleaning services?

No.

17.           If yes, please specify those fees.

£0

18.           Does the hotel administer temperature measuring for employees and guests pursuant to requirements of local public health authorities?

No.

19.           Is there a documented process that outlines what to do if there is a positive result of any symptoms associated with COVID-19?

Yes.

20.           Does the hotel have an isolated area to assist with the quarantine of a guest if they become ill during their stay?

Yes.

21.           Are there hygiene guards or some other protective screen(s) installed at front desk terminals?

Yes

22.           Do you require guests to complete a health declaration form at check-in?

Yes.

23.           Is contactless check-in available at the property?

Yes.

24.           Are contactless payment procedures in place at the property?

Yes

25.           Are single-use disinfection wipes available at check-in terminals?

Yes.

26.           Does the hotel sanitize or dispose of key cards after each use?

Yes

27.           What is the amount of time (in hours) that you mandate a room be empty after a traveller departs a room before that room can be occupied by another traveller? If you have no policy in place, please put 0

6 hours.

28.           Do you ensure that rooms are not accessible until the traveller arrives once they have been cleaned by staff?

Yes.

29.           Are the rooms disinfected with hospital grade disinfectant before the next guest arrives?

Yes.

30.           Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.?

Yes.

31.           If yes, please describe.

Bathrobes have been removed, all bed linen is sent off-site for cleaning and replaced only with clean linen once the guest departs - replacement linen is available for guests who stay longer than one night under the hotel own remote housekeeping protocols (255).

32.           Are TV remotes specifically disinfected as a part of the cleaning routine?

Yes.

33.           Are single-use disinfectant wipes or hand sanitizing lotion in each room for travellers' use?

Yes.

34.           Will you remove items such as decorative pillows, paper notepads, and pens upon request?

Yes - and will be phased back into guest bedrooms as advised by UK Government guidelines.

35.           Are all minibars locked or removed from rooms?

Yes.

36.           Are hotel staff allowed to enter a hotel room once a guest has checked in?

No. 

37.           If yes, is the staff's access subject to the guest's authorization?

N/A.

38.           Do cleaning staff and other employees have masks, gloves, and other PPE when entering rooms?

Yes.

39.           Can travellers receive towels and linens in a contactless method in lieu of foregoing cleaning staff performing a traditional room cleaning?

Yes, this forms part of the hotel's contactless housekeeping protocol.

40.           Is food and beverage room service able to promote social distancing?

Yes.

41.           Are cleaning/sanitizing products and hand sanitizing stations present in every meeting room?

Yes.

42.           Are meeting rooms configured to allow social distancing pursuant to local guidelines and recommendations?

Yes.

43.           What measures are in place to allow for social distancing in fitness centres (e.g. equipment configuration, staggered usage times)? If no fitness centre, please put N/A.

Fitness Suite remains only OPEN to hotel guests for sole use with cleaning taking place after each guest.

44.           Has the fitness room cleaning routine been adjusted/increased?

Yes.

45.           If yes, what new measures are included? If no fitness centre, please put N/A.

Increased to clean after each guest departs, additional sanitising stations are in place within the fitness suite.

46.           Do you provide single-use sanitizing wipes on every piece of fitness equipment?

N/A.

47.           Are the fitness room, sauna, pool area and other similar facilities disinfected and aired frequently?

N/A.

48.           Do all seating arrangements in restaurants and bars comply with government-specified distancing measures?

Yes.

49.           Does the property limit number of guests in restaurant, bar or dining areas due to COVID19 or other pandemics?

Yes.

50.           If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

UK Guidelines followed at all times.

51.           Are buffets or plated meals served only by employees/attendants at restaurant?

Yes.

52.           Do you offer pre-packaged breakfast items in lieu of buffet or plated meals?

Yes.

53.           Have you removed shared-use equipment from buffet areas (i.e. microwaves, toasters, etc.)?

Yes.

54.           Are hand sanitizing stations installed at elevator banks?

Yes.

55.           Do you limit the number of people that can ride on elevators at your hotel?

Yes.

56.           Has the public bathroom cleaning routine been adjusted/increased?

Yes.

57.           If yes, what new measures are included?

Additional cleaning in line with the hotel's pandemic protocols, additional hand sanitising station to the exterior of the public bathroom, air hand dryers are currently not in use - additional hand towels have been made available with additional waste bins provided and regularly emptied.

58.           Are non-touch operations available in public bathrooms (e.g. hand soap dispensers, motion-sensitive flush)?

No.

59.           Is soap and hand sanitiser provided in public bathrooms?

Yes.