FAQ
FAQ for COVID19

Travel Managers Questions & Answers Relating to Covid-19

Please find below, the top questions requested by Travel Managers globally when it comes to Conference enquiries.

Yes. We have a number of practices that are in line with government restrictions.

AA, WHO, CSR, Visit Britain, UK Government Guidelines.

Yes, following the most recent guidelines.

On our own website and displayed in the hotel Reception/Lobby and in print on all guest booking confirmations

Yes, all of our staff have been trained to the government standards on COVID19 guidelines.

Yes, we have all the materials available.

Yes, we have multiple signs and printed guidelines in the hotel.

It is communicated in English.

Yes, all of our staff have been trained to the government standards on COVID19 guidelines.

Yes, we are constantly adapting to new measures recommended by the government. 

Yes, please ask reception.

Yes, we have several designated spaces.

Yes, we have several designated spaces for hand sanitizing stations.

Yes, we are regularly cleaning all public areas and publicly accessible facilities.

Frequent and repeated cleaning and sanitizing of all public touchpoints in ALL public areas. Public areas feature hand sanitizing stations. Meeting rooms are for individual client use - no mixed events held during the same 24 hour period. Exclusive use meeting suites are available for socially distanced training companies, corporate clients and Government bodies.

No.

No.

Yes, we have documented protocol.

Yes, we have available areas.

Yes, we have at front desk.

Yes, as it is required by the government.

Yes, we can have that sorted when you arrive at the front desk.

Yes, you can pay contactless.

Yes, if needed please ask.

Yes, this is part of our protocol.

6 hours.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Bathrobes have been removed, all bed linen is sent off-site for cleaning and replaced only with clean linen once the guest departs - replacement linen is available for guests who stay longer than one night under the hotel own remote housekeeping protocols.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Yes - and will be phased back into guest bedrooms as advised by UK Government guidelines.

Yes, this is part of our protocol.

No.

Yes, this is part of our protocol.

Yes, this forms part of the hotel's contactless housekeeping protocol.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Yes. Depending on government guidelines, we can have the appropriate room setting.

Fitness Suite remains only OPEN to hotel guests for sole use with cleaning taking place after each guest.

Yes. Increased to clean after each guest departs, additional sanitising stations are in place within the fitness suite.

Yes, this is part of our protocol.

Yes, this is part of our protocol

UK capacity guidelines followed at all times.

Yes, this is part of our protocol.

Yes, we have a number of options available.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Yes, this is part of our protocol.

Yes. Additional cleaning in line with the hotel's pandemic protocols, additional hand sanitising station to the exterior of the public bathroom, air hand dryers are currently not in use - additional hand towels have been made available with additional waste bins provided and regularly emptied.

Yes, in all bathrooms.